PRIVACY POLICY

Effective Date: February 16, 2026

This Privacy Policy (the "Policy") describes how 321 Skin Club LLC ("we," "us," or "our") collects, uses, and discloses your personal information when you visit www.321skinclub.com (the "Site") or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Data: Name, email address, phone number, and physical address.

• Health & Skin Data: Information regarding your skin concerns, history, and goals provided during consultations or intake forms.

• Payment Data: Transactional information and payment methods (processed securely through third-party processors like Stripe or PayPal).

• Communication Data: Records of your interactions with our AI Concierge, SMS, and email communications.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our skincare services and ecommerce platform.

• Process appointments, memberships, and product orders.

• Communicate with you via our Bilingual AI Concierge and SMS for appointment reminders and marketing.

• Personalize your "Skin Architect" journey and barrier repair protocols.

• Comply with legal obligations and protect the security of our Site.

3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Service Providers: Technical partners (such as GoHighLevel for CRM/Automation) who help us operate our business.

• Professional Advisors: Branding/Media or legal advisors when necessary for business operations.

• Compliance: If required by law, we may disclose information to authorities.

4. SMS and Automated Communications

By providing your phone number, you consent to receive automated text messages from 321 Skin Club.

• Consent: We adhere to 10DLC compliance standards. Your consent to receive SMS is not shared with third parties for marketing purposes.

• Opt-Out: You may reply "STOP" at any time to unsubscribe from SMS communications.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze Site traffic.

• Cookies: Small data files stored on your device that help us remember your preferences and recognize you on return visits.

• Analytics: We use third-party analytics tools (such as Google Analytics) to collect information about how visitors interact with our Site. This helps us understand user behavior, popular products, and site performance.

• Tracking Pixels: We may use pixels (such as the Meta Pixel) to measure the effectiveness of our advertising and to show you relevant skincare offers based on your browsing history.

• Your Choices: Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Site.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us using the information below.

7. Data Security

We implement industry-standard security measures, including SSL encryption and HIPAA-ready data handling, to protect your sensitive skin health and contact information.

8. Contact Us

For questions regarding this Privacy Policy, please reach out to:

• Email: [email protected]

• Address: 3200 N Wickham Rd STE 2, Melbourne, FL 32935